EXTERNETWORKS

FEATURES

 

Overview

 

Client Challenges

 

Solution

 

Benefits

EXTERNETWORKS OVERVIEW

In this case study, you will see how a leading Oil & Gas client managed its core strategic operations using Managed NOC. Some of their critical business operations involved managing:

  • Customer requests using integrated real-time applications
  • Automated systems that support critical business and operational processes
  • Uptime for integrated telecommunications system
  • Digital oil field technology solutions to optimize production
  • Security, network health and performance, and disaster recovery

EXTERNETWORKS Client Challenges

The client faced the challenge of building their own NOC or leveraging the scaled and expert NOC services of a Managed Services Provider alongside the following:

  • Sustaining in a highly volatile gas market that requires advanced technology management
  • Reducing IT operation costs while protecting huge investments
  • Securing Bring-Your-Own-Device (BYOD) connections
  • Taking critical decisions in real-time from inaccessible remote locations and oil refineries
  • Ensuring a seamless and secure network connectivity with the IoT devices such as controllers, sensors and other business critical machines
  • Integrating various digital oil technologies to provide a uniform performance and 100% uptime across all remote sites

EXTERNETWORKS Solution

We comprehensively addressed our client's challenges by managing their network and services infrastructure for scalability and operational efficiency by:

  • Reducing the cost of management by providing focused services to manage expert silos
  • Maintaining high bandwidth, low latency, secure and reliable communications
  • Deploying mission-critical network infrastructure with vendor agnostic integration
  • Developing custom cloud and analytics applications for actionable insights
  • Persistent and proactive monitoring and management of network operations.

EXTERNETWORKS Benefits

Our NOC Services soon became a central component of the client's operations strategy for complete network management. The following preliminary benefits were measured against baseline KPIs:

  • 100% resolution rate for events that impacted critical business services
  • 96% improvement in response rate for network outages at remote locations and oil refineries
  • 54% reduction (on average) in restoration time for network outages at remote locations and oil refineries
  • Nearly 35% reduction in IT operations costs
  • Curbed BYOD security threats by educating employees and implementing security policies
  • Maintained 97% network uptime to ensure machine-to-machine connections with oil refineries and remote locations.
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